Privacy Policy

Last updated: [21/08/2025]

[Your Business Name] (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, use, store, and disclose your personal information when you use our dry cleaning services, including our pick-up and drop-off service.

1. What information we collect

We may collect the following types of personal information:

Contact details: name, address, phone number, and email.
Service details: garments/items for cleaning, delivery and collection instructions.
Payment information: billing address, transaction details (note: we do not store full credit card numbers).
Account details: login credentials if you register for an online account.
Other information: communications with us, feedback, or special garment care requests.

2. How we collect information

We collect information directly from you when you:

Book a pick-up or drop-off service (online, by phone, or in person).
Create or update your customer account.
Make payments for services.
Contact us with enquiries or feedback.

We may also collect limited information from third parties such as payment providers (for transaction confirmation).

3. Why we collect and use information

We use your personal information to:

Provide and manage our dry cleaning and delivery services.
Process payments and issue receipts.
Communicate with you about bookings, updates, or issues.
Improve our services and customer experience.
Meet our legal and regulatory obligations.

4. Disclosure of information

We may share your personal information with:

Service providers (e.g. couriers, IT support, payment processors).
Regulators or law enforcement, if required by law.

We will never sell or rent your personal information to third parties.

5. Storage and security

We take reasonable steps to keep your personal information secure, including:

Using password-protected systems and secure servers.
Limiting staff access to customer information.
Securely destroying information when no longer needed.

Please note that no method of online transmission or storage is 100% secure, but we strive to use best-practice safeguards.

6. Access and correction

You may request access to your personal information, or ask us to correct it if it is inaccurate or incomplete. To do so, please contact us using the details below.

7. Direct marketing

We may send you updates, promotions, or offers related to our services. You can opt-out of marketing communications at any time by following the unsubscribe link or contacting us directly.

8. Cookies and website use

If you use our website or app, we may use cookies or similar technologies to improve functionality and analyse usage. You can disable cookies in your browser, but some features may not work properly.

9. Overseas disclosure

Generally, we do not disclose your information overseas. If we do (for example, where our IT systems use cloud providers based outside Australia), we will ensure appropriate data protection safeguards are in place.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact us

If you have any questions or concerns about your privacy, or wish to make a complaint, please contact:

Laundree
Email: alex@laundree.com.au
Phone: (02) 9826 7599
Address: 1/606 Liverpool Road, Strathfield South NSW 2136

We will respond to complaints within a reasonable time and in line with the Privacy Act.